FAQs
Why revenue sharing?
Through our experience working with over 1,000 laboratories across categories and geographies,
we
have understood
that the most critical benefit of using LiveHealth has been enabling growth and scalability. A
revenue
sharing model ensures that our revenue from your laboratory only grows if your business grows.
Is there any upfront cost?
Advance payment is required to begin deployment. This advance amount is, however, adjusted
against
the actual
usage charges, ensuring that you never pay any actual overheads.
How is revenue captured and calculated?
Revenue is calculated from your net billing every month, automatically. Any transactions
managed
outside
our platform will not be billed for
Are Taxes applicable on these pricing plans?
If you are paying us from an Indian bank account, taxes are applicable.
What is a typical payment cycle?
We accept quarterly, half yearly and annual advance, all payments are pre-paid. Contact our
sales
team to
know about benefits of paying annual advance.
Can I cancel my plan anytime?
Yes. If you are unhappy, or unable to use LiveHealth due to any reason, you can choose to
cancel
your subscription
with 30 days notice. Any advance paid will be refunded.
Is my data secure and private?
All interactions on LiveHealth are secured using 256 bit encryption. We are proud to exceed the
industry
standard when it comes to protecting your data